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I want to register a return

If you are not satisfied with your order, you can return it to AndLight for a refund, within 365 days of receiving the order.

You have the right to unpack and check the appearance of the product. To have your return approved, the item must be returned in its original condition, including any packaging, with no significant changes or damage from when you received it. If the product you ordered requires assembly or installation, it must not have been assembled or installed in order for your return to be approved. There is a return fee of €19 for small items and €150 for larger items (e.g. furniture and certain lamps). The return fee is deducted from the amount that is refunded to you when we have received and processed the return at our warehouse.

I want to register a claim

We adhere to your local consumer laws, which means you have the right to file a claim for up to two years after receiving a faulty item, provided you have followed the relevant care instructions and handled the products with normal caution. If the package and/or contents are damaged upon arrival, please report it immediately to the shipping company and register a claim with us.